Topherb is the UK\'s largest alternative therapy shop offering top quality health products, Chinese herbs, and clinic equipments.

User Agreement and Privacy Policy：

Terms and Conditions

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the topherb.co.uk Web site.

Topherb.co.uk is developed and operated by Yan Huang International Limited (YHI).

1.	General
1.1.	These Terms and Conditions govern your use of the topherb.co.uk (Site) and your relationship with YHI Limited (Yan Huang International Ltd, we or us). Please read this page carefully. If you do not accept the terms and conditions stated here, please do not register for or use the Site. YHI may revise these terms and conditions at any time by updating this posting. You should visit this page periodically to review the terms and conditions, because they are binding on you. Please note that to make a purchase on the Site, you are required to register as an authorized user on the site.
1.2.	This website is intended to provide general information only in relation to particular medical conditions. This information has been collated by qualified herb practitioners or other health professionals and reflects their views, which may not be the views of the general medical profession. This website does not purport to be exhaustive nor to deal with all medical conditions and health related matters. The information contained on this website must not be used for the purposes of diagnosis nor for choosing appropriate treatment and is not intended to be a substitute for the advice of a qualified medical practitioner whom you must consult about any issue or medical concern that you may have.
1.3.	Unless otherwise specified, the materials on this Web site are directed solely at consumers who access this Web site from the United Kingdom. Neither Topherb.co.uk nor Yan Huang International Limited represent that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. 
1.4.	Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English. 
1.5.	The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of us, or any of our employees or agents. 
1.6.	These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. 
1.7.	Topherb.co.uk reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Web site.
1.8.	The website and material are provided on an 'as is' basis and we make no warranties of any kind. All warranties, terms and conditions are excluded, to the fullest extent permitted by law.
1.9.	If your use of the website or the material results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

2.	Information
2.1	We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Topherb.co.uk and YHI Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access. 
2.2	Topherb.co.uk and YHI Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site. 
2.3	Certain (hypertext) links in this site may lead to other Web sites, which are not under the control of us. When you activate any of these you will leave the topherb.co.uk Web site and we has no control over and will accept no responsibility or liability for the material on any Web site which is not under the control of Topherb.co.uk.
2.4	We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider. 
2.5	Topherb.co.uk has made every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.This means that when you order products from the Shop, colours may differ from what you see on the screen.

3.	 Registration, Password and security
3.1	You must ensure that the details provided by you on registration or at any time are correct and complete.
3.2	You must inform us of any changes to the information that you provided when registering by updating your personal details.
3.3	When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.
3.4	If Topherb.co.uk has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.

4.	Promotional offers
4.1	Certain offers are only available for a limited period and while stocks last. If your order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.
4.2	Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
4.3	Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Web site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Web site.

5.	Intellectual property
5.1	The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from us.
5.2	All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by us for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
5.3	All designs, text, graphics and their selection and arrangement on this Web site are the copyright of us or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without our prior written consent is strictly prohibited.
5.4	Unauthorised use of the material may violate copyright, trademark and other laws. If you violate any of these terms, your permission to use the material automatically terminates and you must immediately destroy any copies you have made of the material.
5.5	No license is granted to you in these Terms and Conditions to use any trademark of topherb.co.uk or its affiliated companies including, without limitation, the trademark Yan Huang International Limited.

6.	Acceptance of orders
6.1	The purchase contract is made on ordering and paying for the goods and delivery. You will be charged for the goods and delivery when you place your order. There will be no contract of any kind between you and us until you have purchased the goods. Up until payment, we may decline to supply the goods to you without giving any reason. At the moment the goods and delivery are paid for (and not before), a contract will be made between you and us.
6.2	We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. 
6.3	Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us. 
6.4	When your order contains a pharmacy medicine (identified on this site by a [P] symbol) your order will be subject to review by an YHI pharmacist. Subject to this pharmacist's approval, sale of these medicines will then be made by Yan Huang International Limited. 
6.5	We reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund. 
6.6	We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase. 
6.7	All credit and charge card holders are subject to validation checks and authorization by the card issuer. We may also submit your date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experien Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses. 
6.8	If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.

7.	Price information
7.1	All orders shipped to the UK have prices expressed in GBP (£) are inclusive of any VAT and Duty payable unless otherwise stated. Promotions and prices you see in other high street stores do not apply to topherb.co.uk, and vice versa. 
7.2	We have taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and add to your current basket.
7.3	Payment is made strictly with the order. All prices are subject to change without notice.

8.	Delivery of Products
8.1	We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.
8.2	If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
8.3	Risk of damage or loss of the Goods shall pass to you on delivery or, if you fail to take delivery of the Goods, the time when we have tried to deliver the Goods.

9.	Returns, cancellations, and refunds
9.1	We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.topherb.co.uk are covered by our 30-day unconditional money-back guarantee. Customer service representatives are available via our phone number 02071652244 or by using our email form.
9.2	If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase (not your date of receiving). Please email or call our Customer Service Department within 30 days of the shipment date to receive return instructions.
9.3	Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods. 
9.4	In case that you need to return the goods, you shall pay the costs of returning the Goods to us by the same method as they were delivered.
9.5	Please notify cancellation and changes to your order by using our email form. If your order has not been processed then it will be possible to cancel or amend the order as requested. However if the order has been processed and dispatched, then you may wish to return the items for a full refund.
9.6	Your statutory rights are not affected.

Prescription medicines
The Online Prescription Delivery Service is provided by YHI Limited. For the terms of this service please click here.

Registered Address
Topherb.co.uk is a trading name of Yan Huang International Limited.
Registered Office, 122e Smithwood Close, London. SW19 6JJ.
Registered England 6065407

Last updated 12.11.07

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