About your privacy

This privacy information was last updated on 20th Nov 2007. Topherb.co.uk will only process your personal information for advertising, marketing and public relations for our own business. We are obliged to comply with the Data Protection Act. We are committed to protecting the information we collect from you, which we use to enhance your experience of using Topherb.co.uk and to provide you with the services you request from us.

We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.

Topherb.co.uk will not divulge any information we receive from customers to anyone without your express permission. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

How long is information kept for?

We will keep and use your information for as long as you are registered on the current Web site. You can choose to cancel your registration in the 'My account' section of the site. Doing this does not erase your information from our database. Your information is then stored for two reasons:

1. To ensure that any orders you have placed can be processed to completion and
2. So that we can contact you in emergencies, such as if there is an urgent product recall.

Otherwise, your information will not be accessed again and it will remain secure.

If you cancel your registration you will no longer be able to shop online or receive e -mails from us. Any orders you have placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account.

About "cookies"

A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site.

The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

Like other retailers we use 'cookies' to allow us to fill in our login fields with your e mail address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to Topherb.co.uk.

If you are using another person's computer to login to our site (e.g. in an internet cafe or a colleagues computer at work) then it's possible your user name will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.

If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.)

In the future, we may use cookies to personalise our Web site, but we will let you know when that happens.

For independent information about cookies visit www.aboutcookies.org

Topherb.co.uk is not responsible for the content of external internet sites.

Ordering online

 

Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. Topherb.co.uk uses PayPal as the convenient payment method so that you don’t share your credit card information with us but with PayPal. PayPal will use SSL technology to secure your information during the process.

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

First, you will notice the "http" in your browser's URL location has changed to "https". In Firefox browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.

Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser. Regardless of your browser, this website will display these visual clues to reassure you that your information is being transferred securely

Credit & debit card security assurance

At Topherb.co.uk you don't have to worry about your credit or debit card safety.

None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us.

We are so confident of the security on our site that we back every purchase with our assurance of security. We encrypt all our personal information (including card details, name and address). This means that your information is protected by a unique key or code as it travels over the internet.

In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. If your issuer does pass on any of the £50 then Topherb.co.uk will cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Topherb.co.uk.

In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.